Services

A seamless option for management of your open A/R. This allows Synter to resolve your customer's accounts in your company's name. Your customers will feel no impact.

Synter will resolve your past due A/R as a 3rd party extension of your company. Calling as Synter we help not only with collections on difficult accounts but also dispute resolution for a positive customer experience.

Let Synter act as liaison between your company and an outside attorney. We will utilize our network of 300 attorneys that we work with regularly and are well versed in the freight industry. We will research matters to confirm each account is suitable for placement with a firm per your guidelines. Our Legal department will also assist the firm with obtaining necessary documents to collect the balance due and/or file suit and review lawsuit and settlement agreements to confirm they conform to the necessary requirements.

Synter will manage all outreach by customers in your company's name while cultivating a positive service experience. This includes, but is not limited to, providing status updates on open invoices as well as requesting needed documentation or data required for processing.

Electronic capture of paper-based documentation enables faster processing and logical organization of documents. The result is speedier billing, enhanced customer service, and a general streamlining of business processes.

At Synter, we provide fast and economical document retrieval to ensure timely receipt, billing, and payment resolution. Utilizing both technological and manual touch points, we can quickly retrieve any piece of the massive amounts of paperwork that accompanies each shipment.

Tracking and tracing the location of deliveries at all stages of their transportation journey is a crucial component of keeping goods moving. At Synter, we monitor your shipments via both technological and manual systems.

By identifying deliveries at each processing location and entering information into a central processing system, we can provide location and status updates to both shippers and receivers. Synter helps you stay on top of the shipment process from start to finish.

One example is Invoice exceptions.

Logistics invoice processing always involves exceptions. (Even best-in-class accounts payable departments report that 30% of their invoices result in exceptions.) These discrepancies occur for various reasons: missing receipts, pay portal changes, duplicate billing, mismatched quantities or prices, or tax variances.

Hiring more full-time staff to tackle a mountain of unprocessed invoices is not the most cost-effective solution. When you partner with Synter, we efficiently and effectively enter the invoice data into the appropriate payment portals to quickly resolve these accounts. We have the expertise and technology to take this task off your plate so that you can focus on your core competencies.

Do you have a high volume of customers still doing things the old-fashioned way? We can help! Synter uses both manual processes and automation to reach a large customer base with the goal of converting them to newer, more streamlined processes! Whether it is moving from standard paper to eBilling, switching check payments to faster and safer electronic methods, or getting your customers signed up for portal access, we've got you covered!

Synter will field incoming customer calls to assist or route to the correct department while maintaining high levels of customer service and efficiency. This can be facilitated on a company-wide level, or tailored to fit specific departmental needs where you experience high volumes without the desire to increase overhead.